Job Title: Call Center – Brokerage Firm
Department: Customer Service / Operations
Reporting to: Call Center Supervisor / Customer Service Manager
Location: Head Office or Call Center
To handle inbound and outbound customer interactions related to trading accounts, transactions, platform usage, and general inquiries. Ensure high-quality service and customer satisfaction in line with company policies and financial market regulations
Handle client inquiries related to account opening, trading operations, electronic platforms, and market prices
Log customer complaints and follow up with relevant departments to ensure timely resolution
Guide clients on KYC (Know Your Customer) procedures, AML (Anti-Money Laundering) requirements, and fund transfers
Educate clients on how to use trading systems and mobile applications provided by the company
Generate periodic reports on call volume, complaints, and customer feedback
Maintain confidentiality and ensure secure handling of client data
t is a basic condition that the applicant for this position has previously worked in the field of stock brokerage (buying and selling stocks).
High school diploma minimum: diploma or bachelor’s degree in business, Finance, or a related field is preferred
Previous experience in a call center in the financial services sector is a desirable and essential advantage for employment.
Fluency in Arabic and English (spoken and written)
Proficiency in computer use and trading-related platforms
Strong communication and interpersonal skills
Excellent verbal communication and persuasion skills
Team player with strong coordination abilities
Quick response time and accuracy in information delivery
Willingness to learn and stay updated on market trends and company offerings
Full-time
Interested candidates should submit their application for the Call Center Agent position at Qatar Securities Company by following these steps:
1. Prepare an updated resume/CV highlighting your relevant experience and qualifications.
2. Draft a concise cover letter explaining your interest in the role and suitability for the position.
3. Send your resume and cover letter via email to info@qsc.qa
4. Use the subject line: “Application for Call Center Agent – [Your Name]”
5. Ensure all attachments are in PDF format for easy readability.
Please note:
• Only shortlisted candidates will be contacted for interviews.
• The company reserves the right to close the application process earlier if a suitable candidate is found.
• For any queries regarding the application process, please contact the recruitment team at the same email address.
We encourage qualified applicants to submit their applications as soon as possible.
Ahmed.Fouad@qsc.qa
